"Can't find a phone number"

About: NHS Scotland

(as other),

Spitting furious because all I want is a phone number for NHS Health Scotland. Went on to the website contact us section and couldn't find anything,

I don't want to be rerouted to 111, or NHS inform. I just want a general enquiries number for a reception/switchboard so that I can be directed to the appropriate department.

Surely this isn't too much to ask? You'd think that good accessibility and user-friendliness would indicate that you should make it easy for people to contact your organisation.

Giving an email address is good but just not enough. My enquiry is not appropriate for email.

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Response from Patient Opinion We are preparing to make a change

Dear 1

Your concern relates to a piece of recently updated text. Although the phone number is on the contacts page – it is not explicitly NHS Health Scotland and we will alter the text accordingly to make that clearer.

Thanks for your feedback on this.


Jim Carruth

Head of People and Organisational Performance

NHS Health Scotland

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