"Thoughtful and calm PTS Driver"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I had to use the ambulance transport service to get me to Southmeads hospital one morning for an endoscopy. The driver, Sue Kent, was excellent, really thoughtful and caring, we hit a lot of traffic but she was calm throughout. I know it was luck of the draw but I appreciated the car and being able to sit in the front passenger seat as I feel better if I can see exactly where I'm going.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Brave618

Thank you for taking the time to share your experience. I am glad to hear that you were happy with our Patient Transport Service. It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will pass your kind comments onto Sue who took you to your appointment and ensure she is recognised for the assistance she gave you.

Thank you again for providing feedback on our service.

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful