"first trip to a & e"

About: Norfolk & Norwich University Hospital

This was my first trip to a&e and went in at about 6pm last night. Was expecting to wait hours but was seen within 20minuites. I cut myself pretty bad as all of the staff were very friendly amd reassured me. I felt very pleased with the service and was moved to a private room very quickly. A lot of people seem to moan about the nhs but i can now see just how much pressure they are under and they still do a fantastic job. The only down side was a drunken man shouting and swearing at me but he was delt with quickly. Very pleased amd felt i was treated with the upmost respect. Will definitely recommend and would like to say a massive thank you to everyone who helped me.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are pleased to hear that the staff were able to reassure you during your trip to A&E. Thank you for taking the time to feedback about your experience and we will pass your comments to the A&E matron.

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