"Total chaos"

About: Manchester Royal Infirmary

I had an acute sciatica/ slipped disk problem. Went into A&E twice within 1 week. They gave me has and morphine and sent me home. First time the doctor who saw me was deeply unsympathetic, almost hostile. My pain got worse and I ended up at MRI for an MRI. My understanding was that I should get a scan within a few hours. It took Clore to 2 days. When was in agony, screaming and crying. Eventually I was given morphine and totally abandoned for about 3 hours with no explanation of what was happening. When I got on the ward, there were endless changes of staff who didn't know anything of my history. All had different information, my requests were ignored and I could barely get any sleep at night with new admissions and patients calling for nurses, crying, screaming all night. They eventually did the scan but because they're not a specialist spinal hospital they had to have all questions referred to another hospital in Salford. This lack f communication, confusion and basic lack of care from some of the staff, drove me to me edge of a total mental breakdown. Luckily, a sympathetic friend rescued me and I discharged myself. Within less than 24 hours of being home, I can walk, do most things for myself. My main issue is the mental scars left by the MRI experience. Every time I think about it I start to shake and cry.

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are sorry to learn that you had a very distressing time when you attended A&E at the Manchester Royal Infirmary. It is important to us that we deliver the highest standard of care and it seems we did not do this on this occasion. It is important to us that comments are heard and seen as an opportunity to make changes and improvements to the service wherever possible.

You concerns have been raised directly with the staff working in the department so that other patients do not have the same experience. It is difficult for us to assist you directly due to the anonymity of the NHS Choices website, but if you would like to discuss you concerns further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pasl@cmft.nhs.uk.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust