"Fantastic Mental Health Facility in Walsall"

I was admitted in January 2012 and was scared stiff of going into a mental health facility. You hear so many bad stories. This was completely different. The staff were very caring, from psychiatrists to the cleaners. The food was wonderful. Like home cooking. The ward was clean and comfortable. The bedrooms were satisfactory but chilly on a winter's night. There were ward rounds twice per week and the consultant often came to see me in between. I had great psychological counselling from a wondering psychologist. It was better than private treatment I believe. The outdoor space was mixed-sex which was scary at times. Alot of patients smoked outside which wasn't great from a health point of view. Overall I would highly recommend their caring attitude towards patients from all walks of life. If you or your relative are admitted, please do not be afraid as it will be for the best in the long run and you could not get better care anywhere, I believe.

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Response from Dorothy Pattison Hospital

Thank you for your feedback. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. We welcome any comments you may have on the services we provide. Please contact our Service Experience Desk (SED), which is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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