"Not only was I not treated with any dignity..."

About: Manchester Royal Infirmary

Not only was I not treated with any dignity whatsoever, I was also treated so badly because I am young (in my 20's) and expected to look after myself because there were elderly people on the ward. The whole process of my recovery was prolonged so badly and the communication between the ward staff was dire. My treatment wash't dignified and the whole process was prolonged (I spent an extra night in hospital waiting for a pharmacy to open to collect antibiotics) which is a total waste of a hospital bed. I became more ill and distressed the longer I was kept in there.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Lead Nurse Vyas was sorry to hear of your experience at Central Manchester Hospitals and would like to assure you that the dignity of all our patients is of the upmost importance.

Lead Nurse Vyas recognises that this was an extremely distressing time for you and would like to apologise that you felt the communication between staff was not of an expected standard. She equally acknowledges that it is not acceptable for patients to have a prolonged hospital stay due to waiting for medications to be delivered and is sincerely apologetic that you experienced this.

It is difficult with annonymised comments posted on this website to look in detail at concerns raised without more specific information. We would like to look into your concerns and therefore invite you to contact the PALS department at pals.cmft.nhs.uk or on 0161 276 8686

The Patient Experience Team

Central Manchester University Hospitals, NHS Foudnation Trust