"Ward 14"

The ward is a disgrace, one of my parents was admitted, they were there 6 days without a shower or bath, left with legs on floor in the most uncomfortable seat allowing her ankles to swell, when a friend visited who was a Sister in the QE she was appalled that no one was encouraging her to walk every 2 hours... no one helped her shower or bath... no one treated her dry skin on her legs or noticed her swollen ankles...... I left so upset after the visit!

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your relatives recent visit to Ward 14 at the University Hospital of North Durham. I am very sorry to hear that you were unhappy with their experience on this occasion and we will make sure your feedback is passed to the Ward manager and the Matron. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774