"Dismissed rather than discharged"

About: East Surrey Hospital / Accident and emergency

(as the patient),

Very poor treatment by the nurses. Dismissed rather than discharged from A & E without the necessary follow up information or medication.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust We are preparing to make a change

picture of Ian Mackenzie

Dear AlertNurse

I'm very sorry to read that you felt dismissed without the relevant follow up information by the A&E department here at East Surrey.

We get such positive feedback about the department it is particularly disappointing to read your story so if you could e-mail me your details (ian.mackenzie@sash.nhs.uk) I will ensure that we find out what happened and get back to you as soon as we can.

Regards

Ian

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