"Terrible Experience"

where do i start, my sister was admitted to wansbeck hospital about two weeks ago from rake lane after having a stroke, the staff are doing their best as it is a busy ward 9, visiting is 3 till 7 wk days, wk ends shorter, she seems to be going down hill, she gets left lying in her own urine, waits to long when she presses her buzzer, when her food arrives its only warm, then waits until someone comes to feed her as at moment cant feed her self yet, by then its cold, my sister is only 62 yrs old, cant wait to get her out, i ask staff a question and never get a straight answer, she is always left just lying there looking lost and scared, i travel from gateshead every day getting 2 buses each way which is nearly 3 hours round trip, i get home around 9pm, very tired but worth as she is my "twin sister" after all, very worried brother.