"Excellent care for parkinson disease patients in..."

About: The Queen Elizabeth Hospital (King's Lynn)

I have been attending the QE outpatients department with my mother for about eight years since she was diagnosed with Parkinson's disease. At each appointment the consultants have treated my mother with respect and dignity and have always addressed her personal needs and concerns regarding her condition. Before her appointment my mother is asked to complete a form about a typical day including medication and activities. The form also asks what concerns or needs are wished to be addressed at this review. This form is handed in on arrival at the clinic, the consultant then reads this before seeing my mother. Because of this form we find we get so much more out of each consultation. We also are grateful to the Parkinson's disease nurses who are understanding and efficient and provide a most caring service. I have much experience of hospitals having been a nurse for over 30 years and I am so pleased that my mother receives what I feel is exceptional support in managing her Parkinson's disease at the QE outpatient department.

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Responses

Response from The Queen Elizabeth Hospital

Thank you for taking the time to post your comments about the service your mother receives from the Trust with regard to managing her Parkinson’s disease. I am very glad that you have both felt supported and listened to and that the outpatient clinics and the specialist nursing team have met her needs. I will be pleased to pass these comments on to the staff concerned and thank you once again for telling us about your positive experience of care at this hospital. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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