"Nightmare!!!"

About: Hull Royal Infirmary

I have been visiting a patient for the past 4 weeks and am totally horrified by the lack of respect, dignity and care! A small number of staff are commendable however the rest need to be re-trained in their communication skills, caring roll and safeguarding skills! They need to treat patient like they would like to be treat themselves and how they would like their families to be treated! I have a list of issues/complaints which I am going to share with the CQC Inspection team! I wish I had the power to change the behaviour and attitude of some of the nursing staff! I feel I want to volunteer my time to reassure patients on all the wards that they are valued, cared for and respected and to try to not get upset when nurses are disrespectful and aggressive towards them!!! I have discussed with my family that if I am ever admitted to HRI and am in a very vulnerable/poorly situation and can't advocate for myself - they must stay with me to ensure I am properly cared for, respected and valued!!! Big changes need to be made at this hospital!!!!!!! This experience of mine started on the A & E ward the Assessment ward and then on ward 5.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust

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