"urethral repair"

About: Manchester Royal Infirmary

i had the misfortune to have to have a urethral repair. The consultant urological /plastics is a genius and so kind and compassionate as were all the team from ward staff to theatre staff the anesthetist was also lovely considering the nature of my operation .I was a little worried that I would be judged ;;.this was not the case I was treated with the utmost respect .I also suffer with intractable spinal pain following a major car crash and three operations and I take a large amount of medication .all this was taken in to consideration during my stay and I did not encounter any problems .the ward was clean the staff were nice ,the food was awful !! but hospital food has a bad rap for food and I am a life long vegetarian so I was very limited and my wife brought food in ..

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your care last November. Please accept our apologies for the delay in replying to you. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that the care and treatment you received from the Urology Team was excellent and that you were informed all throughout your treatment. We can assure you that we have passed on your thoughts to the Manager and the staff involved.

Mrs Kathryn Mitchell, Deputy Head of Facilities would like to apologise that you were not happy with the catering service and advises that all Trust meals are supplied by companies that specialise in providing food for healthcare and our menus are developed with our dieticians to ensure that they meet recognised nutritional standards.

Mrs Mitchell would like to inform you about a number of initiatives being undertaken at the moment; these include the Trust seconding a Matron to Sodexo Healthcare, our catering partner, to provide better communication between the nursing teams and the domestic and catering staff and to ensure improvements to the patient experience in these areas are identified, including developing specific menus, to ensure that choices are varied and suitable. Also we have recently established a Patient Dining Experience Group who are undertaking a number of workstreams which will be reviewing how we address issues that affect the quality of the meal experience for all patients – in the first instance we are implementing patient reviews to identify what problems have been experienced and putting in place solutions to address these at a more local level. This work will inform how we develop menus and processes over the coming months to provide a more consistent and acceptable service.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices website regarding your care last November. Please accept our apologies for the delay in replying to you. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that the care and treatment you received from the Urology Team was excellent and that you were informed all throughout your treatment. We can assure you that we have passed on your thoughts to the Manager and the staff involved. Mrs Kathryn Mitchell, Deputy Head of Facilities would like to apologise that you were not happy with the catering service and advises that all Trust meals are supplied by companies that specialise in providing food for healthcare and our menus are developed with our dieticians to ensure that they meet recognised nutritional standards. Mrs Mitchell would like to inform you about a number of initiatives being undertaken at the moment; these include the Trust seconding a Matron to Sodexo Healthcare, our catering partner, to provide better communication between the nursing teams and the domestic and catering staff and to ensure improvements to the patient experience in these areas are identified, including developing specific menus, to ensure that choices are varied and suitable. Also we have recently established a Patient Dining Experience Group who are undertaking a number of workstreams which will be reviewing how we address issues that affect the quality of the meal experience for all patients – in the first instance we are implementing patient reviews to identify what problems have been experienced and putting in place solutions to address these at a more local level. This work will inform how we develop menus and processes over the coming months to provide a more consistent and acceptable service. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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