"Family Services - Antenatal Department"

About: Diana, Princess Of Wales Hospital

I have had to attend the ANC for an antenatal growth scan and consultant appointment today (20/11). We had to wait 40 minutes for the scan and a further 1 hour 20 minutes to see the consultant. The appointment was at 9.15 am. I can't understand why the waiting time was so long first thing in the morning. I also had to see the consultant on 30/11 and I had to wait 2 hours and 20 minutes for an appointment that should have been at 9.50am. Again, how can there have been enough people in front of me to cause this delay? The Family Services department seriously need to sort this out. It is also unacceptable as this causes a massive carpark charge. £2.50 is extortionate for an hour any way, but these delays push us into the £4 charge bracket!

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Response from Diana, Princess Of Wales Hospital

Hello, thank you for your feedback, I'm sorry to hear you had such a long wait. I have passed this on to the general manager for maternity services but would also encourage you to contact our patient advice and liaison team on nlg-tr.pals@nhs.net or by phone on 01472 875403. Kind regards Sarah Mainprize