About: Queen's Medical Centre

Got referred by my gp as had suspected miscarriage, only to be sat waiting for 6 hours before being seen by a doctor! To be told they have no spaces left for a scan so could I return in the morning! I asked once after being sat for 4 hours how long they think it would be in the politest possible way, to be abruptly cut off and told there very busy and how longs a piece of string! Very unprofessional and not understanding of woman going through a heartbreaking time!

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Response from Queen's Medical Centre

I was very sorry to read of your experience during what must understandably have been a very distressing time to you. Please be assured that the manner in which you say you were spoken to by that member of staff is not in keeping with the standards of behaviour our Trust would expect all our colleagues to abide by, and I am sorry for any additional distress that this caused to you. I would welcome the opportunity to talk further with you about your experience of our hospital, you can contact me by email to Benita.Brear@nuh.nhs.uk or by telephoning me on 07595284924 between 8:00am and 5:00pm if you wish to. Thank you for taking the time to share your experience with us and help us to identify where we can do better in future. Benita Brear, Matron, Gynaecology

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