"V. Efficient"

Admittedly it took a long time to get through to the hospital in the first place, but once I through the person on the other end was very helpful, liasied with my GP about a query for me and I was able to get an appointment to see a consultant the next day. I was seen on time and the consultant was professional and efficient and appeared to take me seriosuly. He answered any questions I had. I feel the doctor I saw had the right mixture of efficiency and patience with me and I really appreciated being taken seriously. (The hospital itself is a bit weird granted. It's a very old fashioned waiting room and I was seen on a ward with a curtain pulled round the cubicle instead of in a consulting room or anything but it was ok, there was no lack of privacy or anything).

Story from NHS Choices

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Responses

Response from Sutton Cottage Hospital

Thank you for taking time to give feedback on the Orthopaedic Triage Service of Birmingham Community Healthcare Trust. I am sorry it has taken some time to acknowledge your comments due to problems with the organisation response part of the NHS Choices site. Your comments were however immediately passed to the clinicians involved in your care and treatment.

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