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Staff are so friendly and go out of their way to help

Posted By waterloo

"Staff are so friendly and go out of their way to help"

About: Glasgow Royal Infirmary / Clinical haematology

(as the patient),

I recently attended the Haemophilia Unit at GRI in Glasgow for treatment I would just like to say that the staff when I attend the unit are so friendly and go out the there way to cater for my needs especially given that I am a diabetic patient who is on insulin they always offer me tea or coffee and a sandwich when I arrive.

I would also like to say that given the hospital has been on regional news programmes recently I can never fault the cleanliness of the unit and regular seeing nurses in between patients washing hands etc.

The staff and consultants should be praised for the work in this unit

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 09/12/2014 at 09:19
Published on Care Opinion at 13:04

Dear waterloo,

Thank you for getting in touch to tell me about your experience at the Glasgow Royal Infirmary - it is great to be able to highlight areas of good practice and I will be delighted to pass this onto the team who look after you.

It is excellent to hear that the staff are not only friendly and welcoming, but also take into account your other health needs. I also thank you for highlighting the cleanliness at this clinic and the steps the staff take to ensure they are complying with hand hygiene policies.

Thanks again for taking the time to provide us with your feedback.

Best Wishes,

Lorna

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