"Massive Big Problem"

About: Eastbourne District General Hospital

In early July this year (2014) I went into Eastbourne General for what I was told would be a routine gynaecological op and what I came out with was a massive big problem. I have been in excruciating and debilitating pain ever since. My whole life has changed, the quality of it greatly diminished. I am no longer able to work, have pain on sitting, on moving, on doing anything. During my many attempts to get help with this problem I have been ignored, dismissed, fobbed off, patronised, misdiagnosed, belittled, shamed and in, my opinion, deliberately lied to. I have, without a doubt, and with great understatement, been denied any proper follow-up, post-op care. Most of the time I am now in tears, both with this awful pain and with the all-too-recent memory of the shabby treatment I have received. I feel that every single medical professional I have spoken with about the damage done to me has not listened, and instead has given me the impression of being much more concerned with careerist issues (and concomitantly, with their necks) than with any sense of integrity or genuine duty of care towards me. It is now almost five months on and I am no further in having this issue resolved.

Story from NHS Choices

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Response from Eastbourne District General Hospital

Dear Ms Burns We are deeply concerned to read your posting on NHS choices about your continued excruciating pain and would like to apologise for the poor experience you describe with Gynaecology staff at Eastbourne DGH. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. We have forwarded your posting to the General Manager and Clinical Lead for Gynaecology in the first instance but would also like the opportunity to discuss your concerns in more detail. If you would like to do this, please contact our Patient Advice & Liaison Service (PALS) who can listen to your concerns and liaise with trust staff on your behalf to ensure your issues are looked into. PALS can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. We hope that you feel able to contact us.