"My daughter's follow up appointment wasn't sent"

About: Royal Preston Hospital / Paediatrics

(as a relative),

Last month my daughter broke her arm and was admitted to Royal Preston Hospital. I stayed in with my daughter for 2 and a half days. Everyone was extremely helpful and I couldn't complain about anything whilst we were in hospital.

We left after 2 days and as we left we were told that an appointment would arrive through the post for my daughter 1 week later. We waited for an appointment which never turned up. I contacted the hospital at first attempt I was cut off. When I tried again I was informed that we had not turned up for an appointment a few days earlier and that another appointment was being made for us 2 weeks later which we should get through the post.

No appointment turned up, but we did go for the correct date and time and was told by the Doctor that we had the appointment because I had rung up for an appointment, and not the story I was give from the ward which she was on.

Thankfully my daughters arm is fine but if this should happen to another child they might not be so lucky.

So if you are told by the hospital you will receive an appointment keep checking with them as it may not be being arranged.

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