"Gratuously and offencively rude"

About: Kingston Hospital

I am really sorry to have to say this as in other departments I have had exemplary attention and treatment. The Orthopedic Consultant there hardly spoke to me rather to the student in attendance. I had 3 mins max 'personal contact'. When told I had a severely arthritic hip and needed a full replacement and 'it will be 4 months.' I started to ask...got interrupted with:'You have a severely arthritic hip, you either have it done or you don't. If you don't it will get worse and you will end up a cripple! My student will give you a book - good by'. The letter to my GP claimed that 'I have been through the risks and benefits of surgery with him'. That is patently not true. 4 months on having heard nothing further I rang. Was told to ring Epsom. I did. They have never heard of me. I'm in continuous pain and as yet no prospect of relief. Please chose elsewhere.

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Response from Kingston Hospital

Thank you for your comment. We are sorry your experience at the hospital was not satisfactory. If you would like us to investigate this further, could you possibly supply more information to our Patient Advice and Liaison team on 020 8934 3993 or email us on pals@kingstonhospital.nhs.uk

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