"Poor care for my mum"

About: North West Ambulance Service NHS Trust / Emergency ambulance Tameside General Hospital / General medicine

(as a relative),

I had promised my 96 year old mum never to let her go into Tameside Hospital. I had no choice when she had a stroke. From being in the ambulance to when she died one week later the whole experience was a shambles, I felt invisible, and treated as a bystander while I watched them appear to give up on her, with lack of expected treatment, physio, food, drink, and literally no sharing of information.

Ambulance – discussion as to whether blue light required – delaying treatment.

Stayed overnight most nights, and had family rota so never left till moved, when obviously dying, to Stroke Rehab! Told couldn’t stay, left at 9. 30pm to be recalled at 1. 30pm & told to get family in.

Nurse comments on ward 45 “Oh she’s not got a lot going for her”. and said they don't have open visiting since August as patients relatives were checking up on staff.

Waiting 6 hours+ for food to be put on drip/xray. Leaving food empty for more than 6 hours. Machines bleeping no-one coming to check. Removing oxygen monitor & food (same nurse) saying she didn't need these now as machine kept bleeping. Medication blocking food tube when dissolvable ones could have been used so tube had to be redone & more delays.

There were limited caring staff.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept my sincere apologies this is certainly not the care we expect for any of our patients. I am concerned about this and would like to investigate further. If you would like this to happen please can you contact Helen Howard Matron for Patient Experience on 0161 922 4652 or Helen.Howard@tgh.nhs.uk

Many thanks

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from North West Ambulance Service NHS Trust

Please accept our sincere condolences for your sad loss and thank you for taking the time to provide feedback on your experience of North West Ambulance Service NHS Trust. We are sorry that the experience your mum had when she needed us the most, was not as you would have expected. We would welcome the opportunity to investigate your concerns and if you could provide your details to the following email address: patientexperience@nwas.nhs.uk we will contact you to ensure that a full investigation is undertaken.

North West Ambulance Service NHS Trust.

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