"Emergency visit obviously/ RUSTY poles."

About: Friarage Hospital Site

Even though the A & E deptment reception area was full with people waiting (Sunday) my husband was speedily taken to a ReSus bay with accute breathing difficulties & excruciating pain in his chest. Can't fault any of the A&E staff with their care & attention & most of all swift diagnosis, treatment & reassurance. One nasty deep chest infection that had took hold very quickly. Well done to that team for that day. You were brilliant........ One minor complaint---- it's needs seeing to in my opinion - the bed my husband lay on had two very rusty drip/IV poles attached to the bed. Not good. In fact it's appalling. The bed needs a refurb or recycled? Surely, there is money for a replacement? A senior manager needs to get a grip & get it dealt with prompto!!! Especially in a RESUS area of A&E. Does rust harbour germs?

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Response from Friarage Hospital Site

Good afternoon Thank you for your your comments regarding your experience when you accompanied your husband to the Accident & Emergency Department at the Friarage Hospital, Northallerton. I am sorry you have cause for concern and I have forwarded your comments to the relevant members of staff for their attention. The Trust welcomes your feedback and takes all complaints very seriously as we are continuously striving to improve the standards of care we provide. In the meantime, should you wish to discuss your concerns further or receive feedback, please do not hesitate to contact my office on 01642 854500, where a member of the Patient Relations Team will be happy to speak with you. I do hope your husband is recovering well. Yours sincerely Mrs Karen Harwood Lead Nurse/Head of Patient Relations

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