About: Heartlands Hospital

I had up to recently rated Hartlands , but having had my op cancelled 4 times and the last time on the admissions ward where they had no facililties to help me I am in a wheelchair, there was no adequate toliet facilities , I was left in my wheelchair for over 5 hours with no pain meds eventually they allowed me to lay on a trolly and some pain killing cream was added to my back, I am usually on morphine! I was not kept informed of what was going on, the staff did not know how to deal with my condition or how to deal with a wheel chair bound person, when I was left on the trolly I had to actually ring the desk from my mobile to get attention, unacecptable, I was sent home after 9 hours a week later got 2 letters that were stappled together one with a new date for op the other a cacellation of the op, stunned I have waited 2 years nearly three for this op and this is the treatment I get,

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sir/Madam

Thank you for posting your concerns regarding your experience at Heartlands Hospital.

I am extremely sorry to learn of your experience and would very much like to investigate this in more detail.

I would require some information from you so can I please ask you to contact our Patient Services Team on 0121 424 0808 where you can speak with either myself or one of my colleagues who will be very happy to assist you.

We look forward to hearing from you.

Kind Regards

Marie Helebert

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