"Not impressed with my stay in hospital "

About: New Cross Hospital / General medicine

(as the patient),

I was not impressed with the treatment of myself and other people on the ward.

The attitude of staff could be improved.

However the pain relief when I finally received it was good.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Misslb

I was sorry to read your comments relating to your recent patient experience. To enable me to look further into your concerns, I would be grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01902 695362/695368 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for posting your comments relating to your care and treatment at our hospital. I am sorry for any distress that this matter has caused you. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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