"A blessing in disguise"

About: Harmoni / NHS 111 St George's Hospital (Tooting) / Ear, Nose and Throat

(as the patient),

I am 79 years old man. I started having severe throat pain in October and I rang my Southfields Group Practice surgery and spoke a doctor there and was prescribed an antibiotic but the pain got worse and the following day I spoke another doctor who prescribed me a mouth wash without asking me to see him. But the pain got still worse so on the following day I rang 111 and was given and appointment to see a locum doctor on the same day at a local walk-in clinic (Brocklebank).

On examination of my throat, the doctor found that I was suffering from a severe attack of QUINSY. She straightaway rang St. Georges Hospital for me to be treated on the same day. I went to the hospital where pus was injected out from my throat and put on intravenous antibiotics and discharged from the hospital on the following, I was on antibiotics for ten days and recovered fully.

I found 111 service extremely helpful managed by a team of dedicated and efficient staff. I am very pleased with 111 and feel it is a blessing in disguise.

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Responses

Response from St George's Healthcare NHS Trust

Thank you for the comment on the care that you have received. It is good to read that you did not have to wait too long to be seen and the care you received helped. We are very pleased that the service you received from St. George’s Hospital was positive.

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George's Hospital. Your comments about the care you were given at St. George's Hospital will be sent to the ENT managers.

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