"I received an excellent service"

About: Liverpool Heart and Chest Hospital / Sleep studies

(as the patient),

On 06/04/2009 I attended Dr J Hadcroft clinic. It was very busy but hospital staff ensured patients kept up to date with information about clinics, and delays due to doctors still in surgery. I was seen through on time and although the clinic was extremely busy, Dr Hadcroft in no way made me feel like I was being rushed, the doctor spent time explaining my test results to me and also advised me on my next treatment options. Once my appointment was over a nurse was waiting outside to ask if I required another appointment. I wanted to write as more often then not people only complain, but I received an excellent service.

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Response from NHS Knowsley


Thank you for your comments.

We really do want you to let us know when we get things wrong, but we also like to know when you feel we are getting it right!

Kind Regards,

Kelly Owen

PALS Officer

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