"Cardiology visit"

About: Conquest Hospital

I attended the cardiology department yesterday for an angiogram and my experience was first class. On initial meeting everyone introduced themselves and gave an outline of what their function was. In this respect Kipling’s six honest serving men come to mind (What and Why and When and How and Where and Who) any questions or queries were answered directly and honestly. Everyone introduced themselves. When I was taken through to the room where the procedure was to be carried out everyone introduced themselves and explained what they where going to do however exactly who was who was lost in the sensory overload of the procedure. A smiling confident man attached the ECG leads another man administered the local anaesthetic and inserted the sheath through which the procedure would be carried out. A nurse in the background kept me informed as too the proceedings. All of this was controlled by man who orchestrated the proceedings with his confident and to me very knowledgeable manner. His whole demeanour was one of calm and total control a must when inserting foreign objects in or around the heart. In summary my treatment by all members of staff was second to none. I.C.

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Response from Conquest Hospital

Dear I.C We are so pleased to read your detailed posting on NHS choices. You clearly had a very positive experience with our Cardiology Team at the Conquest Hospital. As a Trust we aim to provide all patients with a high standard of care (and service). It's very encouraging for staff to receive recognition for their dedication and commitment to this aim through postings such as yours. We will ensure that your comments are shared with staff and hope that you are making a good recovery. East Sussex Healthwatch are also interested to hear from service users about their experiences. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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