"I was so stressed I ended up relapsing"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

My script to treat my addiction is provided by Guernsey House. One time it hadn’t been posted so I rung up to explain and they were really understanding. They sent it in a taxi to my pharmacist. The second time it happened, one of the doctors said he wouldn’t fax it or send it in a taxi. He said I had to come in for it and do a sample, if I didn’t I would lose my script. It took me five hours to walk here and back, and because I was so stressed I ended up relapsing. I think you should be given all your scripts when you leave, as my doctor has done today.

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Responses

Response from Dr Roger Smith

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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