"Better communication is needed"
About: Forensic mental health / Low secure services Forensic mental health Low secure services NG3 6AA
Posted by CarerPorch (as ),
Posted by a staff member from the Carers Froum - Wells Road.
When I ring the ward and leave a message for my son / nephew he does not always receive it. When I ring the ward to make an appointment to visit my son / nephew on a couple of occasions the appointment details have not been given to reception and when we have turned up we have had problems and nearly told we couldn’t see our son / nephew. We travel a long way and this is not good enough. Better communication is needed.
My son / nephew has 2 slots a week to go out. Very often this gets cancelled. He is told this is because they are short staffed / problems on the ward. He looks forward to this, waiting to go out and this stresses and upsets him.