"hate it"

About: Arrowe Park Hospital

I am currently staying in this hospital I am 26 and came in with a ear infection. The weekend staff there's just not enough saturday morning I got told I would be able to go home after I seen the doctor about my ears 5 hours later after the doctor came on my Ward twice but still not seen me I finally got seen cleaned my ears an said after you have a last antibiotic in your arm at 7pm you can go home 7pm then comes I get told sorry we got the time wrong your next one is at 10pm u will have to stay again over night so for 2 nights I have stayed here and both nights I've been awake since 3am because they will not turn out the lights an there's a patient who should clearly have his own room who shouts for the nurses then to stop him from waking everybody up I get up to get there attention. Constant beeping off the machines I just can't wait to go home so I can have a decent sleep. I have asked twice for sleeping tablets but been refused because. I have to ask b4 9pm which to me seems stupid because at that time if I new I was gonna be awakened at that time I'd do the lottery

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We have passed your comments on to our Ear, Nose and Throat Department. If you would like for us to look into your concerns further, we will need your personal details and more information about what happened. If you would like to discuss your concerns further, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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