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Care Opinion

Front line staff don't listen

Story from nhs.uk

"Front line staff don't listen"

About: East Surrey Hospital

Emergency receptionists fail to listen and as a result cancer patients are not treated as the standards set out in their charter . Treatment not correctly giving putting patient in life threatening situation. Receptionist over ridding consultant for admission for operation slots for cancer sufferer. Nothing is straight forward and carelessness resulting in treatable infections will kill the patient, not the cancer .

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Responses

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust 9 years ago
Maxine May
Communications Officer,
Surrey and Sussex Healthcare NHS Trust

Submitted on 27/10/2014 at 09:32
Published on Care Opinion at 15:43

Thank you for taking the time to post your comments.

We need to look into the concerns you have raised, but as posts are anonymised, we have no specific details. As such, please can you forward your name and contact details to maxine.may@sash.nhs.uk and I will get back to you.

Kind regards

Maxine May

Communications Officer

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Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 04/11/2014 at 15:55
Published on nhs.uk on 05/11/2014 at 03:00

Thank you for taking the time to post your comments. We need to look into the concerns you have raised, but as posts are anonymised, we have no specific details. As such, please can you forward your name and contact details to maxine.may@sash.nhs.uk and I will get back to you. Kind regards Maxine May Communications Officer Surrey and Sussex Healthcare NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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