"Waiting to see consultant cardiology Aberdeen"

About: Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit NHS Grampian

(as the patient),

Taken ill in January 2014, was in Acute admissions ward ARI for a few hours. Staff and care great, thank you. Series of tests done through my GP practice (who have been fantastic) and referred to cardiology in February.

I saw consultant at General Medicine in the Spring. Had some tests in Cardiology in late Spring. Since then been waiting to see someone in Cardiology. Still waiting and finding it very demoralising.

No communication at all with me about this from the hospital, even though GP has chased them up. I don't care about 12 week targets/18 week waits, I wouldn't care if they said I had to wait 6 months, or if I had to travel somewhere else, (I would pay the travel) just to know I was in the system somewhere. Trying to stay positive but actually extremely fed up being ill with no solution or advice in sight.

I am a big fan of the NHS and feel guilty for feeling so negative about my recent experiences. Staff are great but it seems 'system' can let the patient down.

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear h43

Thank you for taking the time to share your story. NHS Grampian aims to be a caring, listening and improving organisation and we take all feedback seriously with a view to learning and sharing.

We are very grateful for your positive comments. It is understandable that you feel frustrated not knowing where you are within the complex system which is our NHS. If you would like to get in touch we can look into your case in detail and provide you with the information you seek. With your permission we will pass your details on to the relevant manager who will be able to access this information.

I can be contacted by telephone on 01224 558449 or by email loldroyd@nhs.net

In the meantime we wish you well and hope to hear from you soon.

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