"Disgraceful!"

About: Queen Elizabeth Hospital (Greater London)

Had the misfortune of seeing a doctor in Orthopedics yesterday - No communication, delays and utter rudeness! An 'old school' man who has no time for patients concerns and worries. Repeatedly changing his mind and not clear in his explanations. It was obvious that he was not only upsetting the patients, but the staff too. A formal complaint will be made and no member of my family be visiting this hospital again! Disgraceful!

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Responses

Response from Queen Elizabeth Hospital

I am really sorry to read your comments about our Orthopaedic services when you visited recently and that your experience with the doctor was upsetting. I note from your comments that you will be making a formal complaint and would suggest that you contact our PALS (Patient Advice & Liaison Service) to facilitate this. PALS can be contacted on 020 8836 4592. Karin Hofmeijer, Service Manager Orthopaedics

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