"First Class Service"

About: Epsom Hospital

I visited A&E early Tuesday morning (about 7.15am) as I had been getting chest pains which were very similar to a heart attack I suffered about 12 years ago. The staff were absolutely brilliant and I was immediately taken to a ward where an ECG was performed alongside a blood pressure test and a blood sample. At all times the staff were reassuring, calm and informative. I felt real confidence that if I was in trouble I was in the right place. After a little time while we were waiting for results I was given a chest x-ray and finally given the 'all clear' with the diagnosis (much to my relief) that I had a digestive problem which would probably turn out to be temporary. From walking in the door to back out was only about 3 hours and I was hugely relieved. The point of giving my feedback is that the staff in A&E deserve my heartfelt (no pun intended) thanks and appreciation for the rapid and professional way I received their care and attention. You are all fantastic. Thank you, thank you, thank you. Paul

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Response from Epsom Hospital

Hi Paul, Thank you for your feedback. You absolutely made the right decision by playing it safe and checking in at our hospital, and we’re glad that our staff were able to put your mind at ease during such a worrying time. Our number one priority is to ensure that all of our patients are safe, so will always do everything in our power to make sure that we can quickly and accurately evaluate the best course of care for each individual patient.

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