"Lack of communication over exceptionally long wait"
About: Wishaw General Hospital / General Medicine Wishaw General Hospital General Medicine ML2 0DP
Posted by ShoeGal1 (as ),
I recently attended the outpatients department at Wishaw General Hospital ahead of my appointment which was scheduled for 4pm. I appreciate the clinic was busy that day, however, I was not seen until 5. 30pm. This was not only frustrating, but at no point did a member of staff advise any of the patients waiting that the clinic was running late. I, and others, were left wondering whether we had been forgotten about. This lack of communication, coupled with the exceptionally long wait, only added to the anxiety I was already feeling.
Had I other commitments that day, I would not only have been late, but it may have involved seeking alternative arrangements. If I were to attend the clinic in future, and the same happened again, it would be nice if staff could acknowledge the fact that delays have been incurred and the clinic would be running late.