"Appointments"

About: Birmingham Community Healthcare NHS Trust University Hospitals Coventry and Warwickshire NHS Trust

(as the patient),

After being treated at UHCW for several years with jaw problems, in January I was referred over to Birmingham. I have had appointments at Birmingham Dental Hospital where on the first occasion the consultant didn't turn up and I ended up seeing a dentist! I've had an MRI and got another appointment with the dentist. My problem is with my jaw joints not my teeth! The dentist said I would get an appointment at a Birmingham hospital because I need joint replacement surgery. I received an appointment at city hospital for a date in September then it got cancelled and another appointment made for October. This has now also been cancelled. I now have an appointment given for November which cannot be guaranteed won't be cancelled again. Meanwhile, I am left in constant agony and being told on the phone by the hospital it's not uncommon to wait this long. How does this help me it's been 10 months since my referral from UHCW and I've got nowhere! Disgusting treatment!

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Responses

Response from Associate Director of Patient Experience, Birmingham Community Healthcare NHS Trust

Dear Emma76

Thank you for your feedback about your wait for treatment for problems affecting jaw. I am sorry to read that you are still waiting for treatment. In order to look into your situation, and to see if there is anything Birmingham Dental Hospital can help to progress your treatment at City Hospital, please phone Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you.

Kind regards

Alison Last

Response from Alison Last, Associate Director of Patient Experience, Birmingham Community Healthcare NHS Trust

Dear Emma 76

Thank you for getting in touch with me by email as requested. Having received additional information from you, I have looked into the issues you have raised. As a result of this, the General Manager at Birmingham Dental Hospital has liaised with Julie Braun, Service Manager at City Hospital about your concerns with your referral. Ms Braun has confirmed that you have been in contact with her and she is working with you to address your concerns. I do hope this matter is resolved in a timely manner.

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Trust

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Response from Alison Last, Associate Director of Patient Experience, Birmingham Community Healthcare NHS Trust

Dear Emma76

Thank you for your email which you sent directly to me yesterday, and I am sorry if the response I posted previously was not accurate. Since your email, my colleague at the Dental Hospital has checked and clarified to me that although she understood from Julie Braun that she had been in touch with you, she did agree we would provide you with Julie Braun's contact details so you could contact her if you directly if you wish to. I hadn’t understood that when I posted the response on this site. Julie Braun is the Service Manager at City Hospital. Her number is 0121 507 5493. I am sorry for the error on my part, and I do hope you will be able to resolve the concerns with Julie when you speak with her.

Kind regards

Alison Last

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