"The waiting time was over two ..."

About: Bishop Auckland Hospital

(as the patient),

What could be improved

The waiting time was over two hours in the outpatient clinic, i was appauled thatmy app was 4pm and i wasnt seen till 5.50pm. The Receptionist was very unprofessional holding private conversations on the about other staff members. degrading tbheir performance and using foul language whilst their was a queue of patients. after this she continued to slander staff members to another receptionist whilst patients were waiting and she was speaking very loudly. it was very disheartening to hear how she felt about collegues and the way she addressed patients

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Responses

Response from Bishop Auckland Hospital

Thank you for taking the time to pass on your feedback. We are extremely sorry to hear that you were disappointed by the service you received at Bishop Auckland Hospital and would like to invite you to contact the hospital's Patient Advice and Liaison Service on 01388 45 5831 so that we can discuss some of your comments further and offer some reassurance while also identifying where we can make any improvements as appropriate.

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