" I was a bit worried because of the strikes but he came very quickly"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I’m writing to let you know Sam is a marvellous bloke. He’s the paramedic who came out to see to my husband when he had a fall and I was not able to lift him back up. Sam was on his own, I was a bit worried because of the strikes but he came very quickly, he was lovely.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Law798

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Sam who who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to ensure they Sam is recognised for the care he gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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