"Inefficient, opaque pricing, poor service."
About: Nuffield Health, the Grosvenor Hospital, Chester Nuffield Health, the Grosvenor Hospital, Chester Chester CH4 7QP
Posted by Anonymous
I attended as a privately paying patient. At my consultation I was seen 30 minutes late, similarly at the appointment for my blood tests I was 40 minutes late and may well have been longer had I not complained. A month has passed since my blood tests and I still await the results from the consultant. I was not made aware of the blood test costs before they were undertaken. The one cost I was made aware of was the price of a scan. I was told two prices, one for having the scan at the Nuffield and one for having the scan as a private patient at the Countess, which was £300 cheaper. The invoice subsequently arrived for the higher price though I had gone to the Countess. When queried, the consultant's secretary advised that she had no idea why I'd been told a lower price. The situation has yet to be resolved, I still await my results and another consultation. So much for paying for a quicker medical outcome!