"Differences between the eye hospital and Wythenshawe"

About: Manchester Royal Eye Hospital / Ophthalmology Wythenshawe Hospital / Cardiology

(as a staff member posting for a patient/service user),

I went to the Manchester Royal Eye Hospital in October 2014. The facilities are wonderful, it's modern and clean and I didn't have to wait too long. The examination I was given was very thorough. I couldn't have asked for more!

When I was leaving the hospital a lovely lady at the front desk saw that I was having problems with my vision and offered to ring a taxi for me. it arrived 3 minutes later and she guided me to the exit and helped me into the taxi, all with a smile. It was such a pleasant experience.

Going back to the Heart Unit at Wythenshawe Hospital after the excellent care at the Eye Hospital makes Wythenshawe feel like a third world facility. There's no parking and no facilities for someone with a disability.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding the care you received from the Manchester Royal Eye Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that our facilities were wonderful, modern, and clean and that the service you received left you with a pleasant experience. We can assure you that we have passed on your thoughts to the staff involved in your care.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust