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I was at the staff’s mercy but they were 100% good

Posted By Pilot713

"I was at the staff’s mercy but they were 100% good "

About: Crosshouse Hospital / Cardiology

(as the patient),

I had an appointment at the cardiology clinic – to start off with my appointment was on time, and the reception staff were polite and pleasant.

I had a pacemaker fitted – the ward manager was extremely good, pleasant and gave me lots of good information.

I was at the staff’s mercy but they were 100% good – I could find nothing to complain about.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/10/2014 at 11:13
Published on Care Opinion at 16:11

picture of Eunice Goodwin

Dear Pilot713,

It can be daunting having a new experience like this and I am so glad it went to well. Each aspect of your care seems to have been smooth and very effective.

Thank you very much for taking the time to let us know about your recent health care experience. It is always a pleasure letting staff know how well they have cared for their patient. I trust you will be feeling a great benefit from your pacemaker now,

Kind regards

Eunice

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