"Everyone was lovely and very good"

About: Dewsbury Health Centre / Podiatry

(as the patient),

I went to Dewsbury Healthcentre to pick up some new insoles for my shoes and saw James. Everyone was lovely and very good.

The only thing I wasn’t expecting was I came in for my appointment at 11. 30 and he took the details for the insoles and told me to come back at 2. 30 to pick them up. This wasn't a problem, as I had a meeting near by but I didn’t know that would happen.

I had thought they already knew how to make the insoles from my appointment at Cleckheaton. It would have been good to know that I would have to go twice to Dewsbury before the day. Like I said, in the event it didn't bother me as I was in the area so could go back to pick them up.

Other than that the experience was good. James is a great guy. Smiles, laughs and talks sense. If you go in in the dumps you leave smiling.

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Response from Paul Rhys-Vivian, Team Leader, Podiatry, Locala CIC We have made a change

Thank you for leaving your comments about the recent contact you had with the Locala podiatry service.

As a consequence of your feedback, the admin staff have been reminded to contact James so he can arrange a convenient time for patients to collect their insoles.

We are pleased that you found everyone lovely and very good, in particular James.

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