"Absolutely first rate medical ..."
About: St Bartholomew's Hospital St Bartholomew's Hospital London EC1A 7BE
What I liked
Absolutely first rate medical & nursing staff - couldn't have wished for more thorough people looking after me. They were an absolute pleasure and I felt completely confident of the standard of care. I even asked if there was any treatment or investigation that I could have privately that would be better than the NHS could offer and was reassured that the care that I would get on the NHS would be exactly the same as I would get privately.
What could be improved
The reception and admin staff are just horrible! Truculent, rude, unhelpful, snotty...the list could go on. I was simply appalled at the way they would speak to patients arriving for appointments.
Waits for scan and ultrasound appointments could be slightly better but for an NHS service I was most impressed. I cannot stress how excellent the medical staff are, only let down by snotty & rude reception staff.