"shocking treatment"

About: Northern General Hospital

We had our Gp ring and book a bed for my partner. He is terminally ill. He wasn't able to eat at all and drink very little if any thing the tumour is pressing on his osogegus and he needs a stent urgently. He also has shingles. He has AAA lung cancer, high blood pressure, emphysema, also spinal cord compression which effects his hands and legs. We got told he had a bed booked and go to AnE where a doctor would come see us and take him to a ward. Whilst there there was blood on the floor which was old and congealed cleaners walked past it. No thought to cleaning up. The disabled access door was broken and people had informed staff it wasnt until five hours after they begrudgingly put paper on saying out of order. By this time we are still waiting for a bed 7 hours later no offer of a comfy chair or any thought at all we finally made it to a ward. He was on mau2 brilliant ward staff fantastic couldn't ask for better until yesterday he was only there overnight. We had got him settled and comfortable did the tv one of his only pleasures. Now they have moved him to a ward that is disgusting unclean staff do not care I've lost money on the TV as he has none down there the other patients with him are geriatric bless them sharing one tv. Which may sound silly but that's not fair for there dignity or pride but the staff don't care. I hope that one he's had the camera down and the stent fitted they move him somewhere that is cleaner and more friendly as it took myself and the Gp a week to get him to agree to go into hospital. I will be updating my comment as his care goes on but my opinion is avoid it like the plauge

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to post your feedback regarding your current experience of our services. I realise this must be an extremely difficult time for you and your partner and I am genuinely sorry for any added distress you have been caused.

We would very much welcome the opportunity to investigate your concerns and offer you ongoing support as soon as possible. If you would like to take up this opportunity, please do not hesitate to contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk for further assistance.

Please be assured that we take your comments very seriously as this is not the level of service we would expect for our patients or relatives.

Kind regards

Debbie Fletcher

Patient Partnership Department

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