"Rude staff member at Heartlands"

About: Heartlands Hospital / Maternity

(as a service user),

I'm 26 weeks pregnant and I phoned heartlands for some advice about my unborn child& the receptionist was so rude, refused to tell me what I needed to know to make sure all was okay. I felt she was abusive to me. This is absolutely disgraceful.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Becky

I am sorry to hear about your experience and I am concerned by the manner in which the receptionist spoke to you. If you could let me have some more details that would be very helpful. I can be e-mailed on iona.belgrove@heartofengland.nhs.uk or contact Patient Services on 0121 424 0808.


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