"Pain relief nightmare"

About: Queen Alexandra Hospital

I was in having a hip replacement and on the second day I was in so much pain I called for help (via button) and 6 nurses and an hour later I received my meds, I was in so much pain I was I tears, I was hyperventilating and shaking, but none of the nurses made a real effort to calm me down or at least show some empathy. I was in so much discomfort I just wanted it all to end, but again they didn't make any effort. I am disgusted and very unhappy about the whole affair.

Story from NHS Choices

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Response from Queen Alexandra Hospital

Thank you for taking the time to write in to us. We are very sorry that your experience at Queen Alexandra Hospital was not to your expectations and would like to give you the opportunity to contact our Patient, Advice and Liaison Service at PHT.Pals@porthosp.nhs.uk or via free phone on 0800 971 6039 as they would be more than happy to look into this for you and listen to your concerns further. This type of feedback is invaluable when training members of staff, so once again, thank you for letting us know.

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