"High quality cancer care at Hull Castle Hill Hospital"

About: Castle Hill Hospital / Clinical oncology

(as the patient),

I was diagnosed with breast cancer in September 2008 and all my treatment took place at Castle Hill Hospital in Cottingham, Hull.

First I needed a lumpectomy and my surgeon gave me a date only a week away. I couldn't have been seen quicker had I gone private as they needed time to do a pre-operation check-up. I hadn't been in hospital since I was a child in 1956 so wasn't looking forward to going in, however I had a wonderful experience.

The hospital was spotless and the staff were excellent. Every staff member introduced themselves and couldn't do enough to help. I recovered very quickly and didn't need any care during the night, but those who did were seen to straight away. My only 'complaint' was, the evening meal was quite poor. I am a vegan and would have been happy with the potatoes and vegetables but they ran out and I got a tiny bit of salad.

After the operation I was given chemotherapy and radiotherapy and again, the staff couldn't have been more helpful. They spent time with me explaining all the procedures and had time to answer any questions that I might have. There is even a patient room staffed by qualified cancer nurses where they provide free drinks and biscuits and someone to chat to. The only downside was the length of time I had to wait for my chemotherapy, but it gave me a chance to catch up with my reading.

We are very lucky in the Hull area to have such an excellent hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Engagement Section Assistant, NHS Hull

Dear Nicky09 Thank you for taking the time to let us know about your experiences at the Cancer Unit at Castle Hill Hospital via the Patient Opinion website. It is pleasing to note that our efforts to provide a quality service for local people in this new unit are proving to be successful. Please be assured that our colleagues at Hull and East Yorkshire Hospitals Trust will pass your kind words on to the staff concerned. Although we will ask them to look into your comments about the food, we know that they would welcome your comments on how they could make this better and we would encourage you to contact their Patient Advice & Liaison Service on 01482 623065 or by email. Your comments would be treated in strictest confidence. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and should you wish to discuss any other matter with us, please do not hesitate to get in touch. NHS Hull’s Patient Advice & Liaison Service (PALS) can be contacted on 01482 335409 or email. Thank you once again for taking the time to provide us with your views on our services.
  • {{helpful}} of {{total()}} people think this response is helpful

Response from Engagement Section Assistant, NHS Hull

Dear Nicky09 Further to our previous response to your posting on this website. Our colleagues at Hull and East Yorkshire Hospitals Trust passed this matter to their Catering Manager who has recently developed a vegan menu as part of their ongoing improvements to catering services. She would like to invite you to contact PALS on 01482 623065 or by email to view the new menu and would welcome your views. The Trust constantly strives to improve all services and is eager to learn from patient experiences and suggestions. Thank you once again for taking the time to provide us with your views on our services.
  • {{helpful}} of {{total()}} people think this response is helpful