"Poor experience of Devon Referral support services"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
Posted by junket23 (as ),
Rang to be told referral letter sent to RDE. I was told to ring back four days later. I did that and was told it had come back but now re-sent to RDE as the DRSS can't make the appointment for the particular clinic and appointment will be sent to me from RDE.
Eventually, I rang the clinic in question. They didn't know what I was talking about and had not got the referral. Several days later, RDE rang, yes, appointment date in November, letter in post.
However, the appointment was for the wrong clinic. I rang RDE stating this, only to be told triage doc had stipulated that this was the clinic and I must must be seen in it. I refused the appointment, requesting they speak to the consultant the referral letter mentioned. This was done and consultant agreed I should not have been given appointment for that clinic and the DRSS should have made the appointment in the first place. However, an appointment for the correct clinic would be for after Xmas. I was offered another consultant appointment for the following day. Great. Today DRSS sent me a letter stating I had not yet rung them to make the appointment and must do so within 14 days! 1 right hand not telling left hand, not impressed.