"Compassion on Ward 27"

About: Doncaster Royal Infirmary

My husband is being treated on Ward 27 and I am concerned about the attitude of some of the nurses on that ward. Some of them are wonderful and very caring and some are very cold and abrupt which is the last thing one wants when one is so poorly. My husband was on the medical assessment ward for a few hours initially and the staff there were wonderful=everyone of them but on Ward 27 I get the impression that because one is elderly and a bit grumpy maybe that they think they are senile which is what my husband certainly isn't. I know the staff are busy but sometimes they take ages to answer not only my husband's call but other patients on the ward When one is so poorly one needs compassion and friendly smiles. I am also concerned that when I ask what is happening with my husband no one seems to be very forthcoming . I wish to remain anonymous as I don't want any repercussions visited on my husband. It is very stressful for my husband when he feels so poorly to think that maybe they are just waiting for him to "pop off" as he said. Please ask the staff to be more compassionate in their approach to patients

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Response from Doncaster Royal Infirmary

Dear madam, We read your comments with interest and are concerned over their nature and the issues you have raised. We want to look into the matters raised as a priority so, as your posting appears as anonymous, to help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. This contact and information will help us identify the staff involved and investigate your concerns accordingly. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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