"The wait"

About: Leighton Hospital

A two hour wait to get into minors, with only 3 people in waiting room before us and and only 2 brought in afterwards. 2 ambulances arrived to majors too. Drinks machine has no cups and snack machine will only accept correct money so I can't even pay over the odds for food! Why has only 2 people been called to minors in a 2 hour period. Would love to go behind the scenes to see what happens between times.

Story from NHS Choices

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Responses

Response from Leighton Hospital

I am very sorry to read of your frustrations regarding your visit to ED . I can assure you that every effort is made to ensure patients are seen as efficiently and safely as possible. I am unable to comment on your specific experience without knowing the date and time to review patient acuity and numbers within the department whilst you were there. However, I can assure you that the number of people in the waiting room or ambulances attending does not necessarily reflect the workload within the department. I sincerely apologise about the lack of accessibility to the confectionary machines and will ensure that this is rectified. If you wish to discuss your concerns in more detail, then please contact the customer care team on 01270 278098 who will ensure that we are able to meet or talk about your concerns. Sue Talbot-Crosby, Matron, Emergency Department

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