"Radiography results"

About: Derriford Hospital

Gp sent me for x-ray. Made arrangements in 1 day and x-rays were taken. Radiographer also able to confirm a good picture and tell me the infection was still evident. Good so far -- wonderful service Was then told it could take 2-3 weeks to get the results to my GP. Wow -- so I have to suffer for 3 weeks before my GP can prescribe a cure. In these modern days of electonic messaging, surely the results can be made available to GP's immediately. A major improvemnt in communicating results is necessary.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Mr Tomkins,

I am sorry to hear that there has been a delay in sending your results of your X-Ray to your GP.

Your x-ray will initially be sent to the Consultant who will report on the findings, their secretary will type up the Consultant’s report and send to your GP.

If you would like us to investigate this further for you, please would you be kind enough to give our PALS (Patient Advice and Liaison Service) Team a call on 01752 439884 or email plh-tr.PALS@nhs.net so we may have some more information from you to enable us to investigate this further.

Best wishes

Genny

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Response from Derriford Hospital

I am sorry to hear that there has been a delay in sending your results of your X-Ray to your GP. Your x-ray will initially be sent to the Consultant who will report on the findings, their secretary will type up the Consultant’s report and send to your GP. If you would like us to investigate this further for you, please would you be kind enough to give our PALS (Patient Advice and Liaison Service) Team a call on 01752 439884 or email plh-tr.PALS@nhs.net so we may have some more information from you to enable us to investigate this further. Best wishes Genny

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